Home Centre - Pheonix Market City
Frequently Asked Questions (FAQs)
- The Home Centre store is located at No 142, 1st Floor, Pheonix Market City, Main Road Velachery Chennai-600042. Ample parking is available at Velachery.
- The Home Centre store in Velachery, Chennai is open seven days a week from Monday (10:30 AM-11:00 PM),Tuesday (10:30 AM-11:00 PM),Wednesday (10:30 AM-11:00 PM),Thursday (10:30 AM-11:00 PM),Friday (10:30 AM-11:00 PM),Saturday (10:00 AM-11:30 PM),Sunday (10:00 AM-11:30 PM), including weekends and most public holidays.
- Accepted payment methods include Cash, Credit Card, Debit Card, Google Pay, PhonePe, Paytm Wallet, UPI, Cheque, and Demand Draft.
- Yes, Home Centre stores have customer service representatives available to assist with product inquiries, orders, delivery information, returns, exchanges, and other customer needs.
- Returns can be made in three ways: 1. Online — Go to Order History in My Account, select items to return, and submit a request. Pack and hand them to our courier partner with the invoice. Refunds are credited within 2–7 business days. 2. In-store — Bring the product in original packaging with your invoice to any Home Centre store. Staff will process your return on the spot. 3. Pickup request — Call 1800-212-7500 to schedule a doorstep pickup. Refunds follow within 2–7 business days after inspection.
- Refund timelines depend on how you paid: Card / UPI / Net Banking — Refund is initiated within 2–7 business days of the quality check, after which your bank may take additional time to reflect the credit. Cash payments — You can choose an instant credit to My Account or a Credit Note valid for 6 months for use on homecentre.in. Digital wallets — Refunds are credited back to the original wallet used.
- You can cancel an order as long as it has not yet been dispatched. Registered users — Go to Order Details in My Account, select the items to cancel, and click "Cancel selected items." Guest users — Call 1800-212-7500 and our team will process the cancellation. If your order has already been dispatched, wait for it to arrive and refuse delivery. For Click & Collect orders, unaccepted items will be held at the store for 14 days before a return and refund is initiated. Cancellations during sale periods are also accepted. Refunds are processed to your original payment method once the cancellation is confirmed.
- Most household products can be returned within 30 days of delivery in original packaging. The following items are non-returnable: Bedsheets, Curtains, Cushions, Dhurries, Rugs, Polyester Door Mats, Table Linen, and Kitchen Linen. Furniture that has been delivered cannot be returned. All tags, accessories, promotional gifts, and warranty cards must be included with the return.
- Unfortunately, delivery addresses cannot be changed once an order is placed. You will need to cancel the order first — either online from your account or by calling 1800-212-7500 — and then place a new order with the correct address.
- No. There are no hidden charges. All applicable taxes are borne by Home Centre. You pay only what is shown in your order summary.
- Yes, EMI options are available on eligible purchases above ₹3,000 through participating banks and payment partners. EMI approval is subject to your bank's terms and eligibility criteria. For in-store purchases, speak to a store associate at the billing counter for available EMI plans.
- Yes, Home Centre offers delivery and assembly services for selected furniture and home products. Service availability may vary based on the product and delivery location.
- Yes, the Home Centre store in Velachery, Chennai is generally open on public holidays, including major festive occasions such as Diwali, Holi, and Republic Day. Store hours remain Monday (10:30 AM-11:00 PM),Tuesday (10:30 AM-11:00 PM),Wednesday (10:30 AM-11:00 PM),Thursday (10:30 AM-11:00 PM),Friday (10:30 AM-11:00 PM),Saturday (10:00 AM-11:30 PM),Sunday (10:00 AM-11:30 PM) on most holidays. It is advisable to call 1800-212-7500 or check the store page for any changes to timings on specific dates.
- Yes, Home Centre offers home delivery of furniture and home products to customers in Velachery and surrounding areas. Delivery availability and timelines depend on the product, order size, and your delivery pincode. You can check delivery options during checkout on homecentre.in or call 1800-212-7500 for assistance.
- Yes, selected furniture products at Home Centre come with a manufacturer's warranty against defects. Warranty coverage varies by product — details are mentioned on the product label or packaging. You can also ask a store associate at the Velachery store for warranty information specific to a product before purchase.
- If you receive a damaged product, follow these steps: 1. Report immediately — Contact Home Centre customer support at 1800-212-7500 as soon as possible after delivery. 2. Share details — Keep your order number and photographs of the damaged item ready. The support team will ask for these to initiate the process. 3. Resolution — Depending on the product and nature of damage, the team will arrange a replacement, repair, or refund. Do not discard the original packaging until the issue is resolved.
- You can track your order by logging into your account on homecentre.in and visiting the Order History section. Order status updates — including processing, dispatch, and estimated delivery — are available there. For further assistance, call 1800-212-7500 with your order number handy.
- Yes, Home Centre Velachery, Chennai stocks a range of space-saving and multifunctional furniture suited to apartments and compact homes. This includes storage beds, compact sofas and loveseats, foldable and extendable dining tables, and modular storage units. Visit the store at Velachery to explore options suitable for your floor plan and available space.
- Yes, Home Centre offers a dedicated range of work-from-home and home office furniture, including study and office desks, ergonomic chairs, bookshelves, and storage solutions. Whether you need a compact desk for a bedroom corner or a full home office setup, you can explore options in-store at Velachery or browse the collection on homecentre.in.
- You can call our toll-free helpline at 1800-212-7500, available seven days a week during store hours (Monday (10:30 AM-11:00 PM),Tuesday (10:30 AM-11:00 PM),Wednesday (10:30 AM-11:00 PM),Thursday (10:30 AM-11:00 PM),Friday (10:30 AM-11:00 PM),Saturday (10:00 AM-11:30 PM),Sunday (10:00 AM-11:30 PM)). For online order queries, you can also reach us through the Help section on homecentre.in.
